Agreement and scope
These terms form an agreement when you use a Lians account or service, complete an applicable checkout, pay an invoice or payment link that references them, or accept an order form or statement of work that incorporates them. If you act for an organization, you represent that you have authority to bind it. You must be legally capable of entering this agreement.
LIANS AI, CORP., an active New York domestic business corporation, operates lians.ai and provides Lians commercial services. In these terms, Lians, we, and us mean LIANS AI, CORP. The shortened name LIANS AI may appear on checkout, receipts, bank statements, and tax or payment-provider records. These terms cover the universal ChatGPT/Codex hosted-memory service, the hosted console, managed services, subscriptions, the AI Evidence Readiness Sprint, and professional services. Open-source software is governed by its repository license; these terms do not reduce rights granted by that license.
Accounts and service access
You must provide accurate account and billing information, keep credentials and API keys confidential, and promptly revoke compromised credentials. You are responsible for activity under your account and for users you authorize. Features, usage allowances, and service access depend on the plan or order you accepted. No service-level commitment applies unless it is stated in an accepted order or statement of work.
Qualification and contract formation
An inquiry, contact form, discovery call, qualification result, demo, proposal, or estimated scope is not an acceptance, reservation, partnership, certification, or guarantee of technical fit. We may assess factors such as integration requirements, deployment constraints, security needs, data sensitivity, timeline, and available capacity before accepting work.
The public compatibility check is a browser-local request-shape preflight. It does not upload or execute sample records in Lians, and its mapping result, request projection, sensitive-data heuristic, or report is not a certification, warranty, security review, compliance determination, or guarantee of product, stack, performance, Grafana, or production compatibility.
Do not send passwords, API keys, protected health information, customer content, or other confidential or regulated data during qualification unless we have agreed in writing on an appropriate intake method. A paid engagement begins only after Lians confirms acceptance in writing and the required checkout, order, or payment step is complete.
Your data and responsibilities
As between you and Lians, you retain ownership of content and materials you submit. You grant Lians and its service providers the limited rights needed to host, process, secure, transmit, support, and delete them as part of the service or engagement. We do not use managed customer content to train models.
You are responsible for the accuracy and legality of your inputs, required notices and permissions, deployment choices, model outputs and downstream decisions, and appropriate human review. Any data-processing agreement, business associate agreement, residency term, or special handling requirement must be agreed in writing before the relevant data is submitted.
You may use the public compatibility check only with synthetic or de-identified data that you are authorized to process and that contains no credentials, confidential production content, regulated personal data, or malicious code. Its local scan is heuristic and may miss sensitive information. You remain responsible for reviewing and protecting both the sample and any report downloaded to your device.
Acceptable use
You may not misuse the service, interfere with its operation, attempt to bypass access or tenant controls, probe systems without written authorization, distribute malware, use the service to violate law or sanctions, submit content you lack the right to process, or use Lians to encourage, facilitate, or provide instructions for self-harm or harm to another person. Healthcare workloads require an executed business associate agreement before any protected health information is processed. Contact sales@lians.ai to discuss regulated workloads.
Safety boundary. Lians is a memory and evidence layer, not a conversational model, crisis service, medical provider, therapist, or emergency-response system. It does not replace the safety behavior, moderation, escalation, or human-support duties of the AI application that calls it. Developers must evaluate their complete application, implement safeguards appropriate to the audience and risk, and direct emergencies to local emergency services or a qualified crisis resource.
Subscriptions
Subscription prices are in U.S. dollars unless checkout states otherwise. By purchasing a subscription, you authorize the payment provider to charge the recurring amount and frequency shown at checkout. Lians Personal is offered without a free or discounted trial unless checkout expressly says otherwise. Monthly plans renew for successive monthly periods. Annual plans cover a twelve-month service period and renew annually unless checkout or an accepted order states otherwise. To avoid the next renewal, cancel before the renewal date shown in your billing information by selecting Cancel renewal in Usage & billing or by emailing sales@lians.ai. Online cancellation schedules the cancellation immediately and does not require a sales call. Cancellation takes effect at the end of the current paid monthly or annual period.
Subscription payments are non-refundable and are not prorated for a partial billing period, except where required by law or expressly stated at checkout or in a written order. Allowances reset at the start of each billing period and do not carry over. If you reach a plan limit, we may restrict the affected feature, ask you to upgrade, or offer a separate order; we will not impose an overage charge you did not accept. We may suspend paid features after a failed payment. Before a fee increase for an existing consumer subscription takes effect, we will provide clear electronic notice with cancellation instructions at least seven calendar days and at least five business days before the change, and no more than thirty days before it. We will provide trial, long-term renewal, and annual reminders when a plan or applicable law requires them.
Lians Personal is a monthly managed-memory plan for one person with the capacity and support described at purchase. Growth and Regulated plans add organization workflow capacity, evidence delivery, review support, and response obligations. Enterprise scope is defined in an accepted order. Public plan descriptions are summaries, and the accepted Stripe-powered checkout or order controls the final service boundary.
AI Evidence Readiness Sprint and longer services
AI Evidence Readiness Sprint. Unless a written order states otherwise, the standard sprint is a two-week, fixed-scope paid design partnership priced at $4,500 USD. It covers one synthetic or appropriately sanitized workflow and the deliverables and acceptance criteria stated in the accepted order. The sprint is a technical implementation and evidence-readiness service. It is not a free pilot, penetration test, legal advice, regulatory certification, or guarantee that a proposed deployment or integration will be accepted or succeed.
Payment. $2,250 USD is due after signature and before work begins. The remaining $2,250 USD is invoiced on delivery and due within five business days. If Lians declines or cancels the engagement before work begins, Lians will refund fees paid. Once work begins, the kickoff payment is non-refundable except where required by law or expressly agreed in writing.
Fee credit. The full $4,500 sprint fee will be credited toward a qualifying new annual organization agreement signed within 30 calendar days after delivery. The credit has no cash value, does not apply to Lians Personal, and applies only as stated in the applicable annual order.
Enterprise and custom implementation. Work beyond a published plan boundary is custom-scoped and requires a separate accepted statement of work or order. That document must define deliverables, assumptions, dependencies, timing, fees, payment milestones, acceptance criteria, change control, expenses, support, cancellation, and any project-specific intellectual-property or security terms. A sprint, demo, estimate, or website description does not by itself commit either party to custom implementation work.
Orders, invoices, and taxes
One-time services may be paid through a Stripe invoice or payment link. Payment authorizes the charge and confirms acceptance of the documents referenced by that invoice or link, but it does not expand the stated scope. You must pay undisputed amounts by the due date shown. Raise a billing or scope dispute promptly through the contact page.
Prices exclude applicable sales, use, value-added, withholding, and similar taxes unless the checkout or order expressly says they are included. You are responsible for applicable taxes other than taxes based on the provider's net income, and the payment provider may calculate or collect taxes where configured or required.
If documents conflict, an accepted statement of work or negotiated order controls for that engagement, followed by service-specific checkout or invoice terms, then these terms, then general website or marketing copy. No website statement changes an accepted fixed-price scope.
Intellectual property and confidential information
Lians and its licensors retain their software, methods, templates, documentation, trademarks, and materials developed independently of your engagement. Open-source components remain subject to their applicable licenses. Ownership or license rights for custom deliverables must be stated in the applicable statement of work; absent such a provision, no ownership transfer is implied.
Each party should use the other's non-public information only for the service or engagement and protect it with reasonable care. This does not cover information that is public through no breach, already lawfully known, independently developed, or rightfully received from another source. A separate nondisclosure agreement or statement of work controls if it provides more specific confidentiality terms.
Compliance and security
Lians provides technical capabilities that may support a customer's security, recordkeeping, privacy, or governance program. Their availability and effect depend on plan, deployment, data modeling, configuration, and customer operation. Product descriptions and compliance mappings are informational and are not legal advice, an audit opinion, or a certification that your use complies with a particular law or standard. You remain responsible for validating the service against your requirements.
Integration labs, demos, benchmarks, and previews may use synthetic or test data and non-production configurations. They demonstrate a scenario, not production readiness, third-party endorsement, or a commitment by the named third party.
Disclaimers and liability
Except for express commitments in an accepted order or statement of work, the service, diagnostics, demonstrations, recommendations, and deliverables are provided “as is” and “as available.” To the maximum extent permitted by law, Lians disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that results will be uninterrupted, error-free, or satisfy a particular regulatory outcome.
To the maximum extent permitted by law, Lians' aggregate liability arising from the service or engagement will not exceed the fees you paid for the service giving rise to the claim during the twelve months before the event giving rise to liability. Neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, or data. These limits do not apply where liability cannot lawfully be limited.
Termination, changes, and general terms
You may stop using the service at any time, subject to the subscription cancellation and paid-engagement terms above. We may suspend or terminate access for material breach, non-payment, legal or security risk, or misuse, with notice where reasonably practicable. Before account closure, use available export tools if you need a copy of customer content. Data after closure is handled under the privacy policy, deployment settings, and any applicable order. Termination does not cancel amounts already due, and provisions that by their nature should survive will survive.
We may update these terms prospectively by posting a revised version and effective date. For a material change affecting an active paid subscription, we will provide reasonable advance notice; an accepted order or statement of work is not changed unless its own amendment process is followed. If a negotiated order or statement of work specifies governing law or forum, that provision controls for that engagement. These terms do not otherwise designate a governing law or exclusive forum.
If part of these terms is unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver. These terms and the incorporated checkout, order, or statement of work are the complete agreement for the covered service, subject to the priority stated above. Questions can be sent to legal@lians.ai or through our contact page.